Return Policy

At Noorskinwhitning.com, customer satisfaction is our top priority. Due to the nature of our skincare and cosmetic products, we maintain strict hygiene and safety standards. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility

Because our products are personal care items, we do not accept returns on used or opened products. However, we will accept returns or offer refunds/replacements under the following conditions:

  • You received a damaged, defective, or incorrect item

  • The item is unopened, unused, and in its original packaging

2. How to Request a Return

To request a return or refund, please follow these steps:

  1. Contact our support team at [Insert Email] within 48 hours of receiving your order

  2. Provide your order number, product details, and clear photos showing the issue

  3. Wait for approval and further instructions before sending anything back

3. Non-Returnable Items

We cannot accept returns on:

  • Opened or used products

  • Items not purchased directly from Noorskinwhitning.com

  • Gift cards or promotional items

  • Products returned without prior authorization

4. Refund Process

Once your return is approved and received (if applicable):

  • We will inspect the product and notify you of the status

  • If eligible, a refund will be issued to your original payment method within 7–10 business days

5. Replacement Policy

If you received a wrong or damaged item, we will gladly replace it at no additional cost. Please report such issues within 48 hours of delivery.

6. Shipping Costs

  • We do not cover return shipping unless the item is incorrect or damaged due to our error.

  • Original shipping fees are non-refundable.